Testimonials

Testimonials

“The idea of fully gutting out an apartment on my own was a scary one. I had a vision of what I ultimately wanted, but needed the right person to get me there within the confines of a budget. I met Paula McDonald at a friends housewarming party. Seeing my friends vision firsthand come to life through Paula and listening to how seamless her experience was made my decision an easy one.

PMD was there every step of the way through my entire process- from visiting the site with me before purchase to ensure my vision could be achieved in this space AND at my price to the very final walk through.

Paula’s unique background merging her artistic abilities with a business degree (Marc Jacobs meets Warren Buffet) shines through in her projects. Her acute attention to detail is unmatchable and her eye for colors, shapes and dimensions kept me from making bad design decisions (saving me a lot of time and money).

What stood out to me the most about my experience with Paula is that she keeps her word. If you give her a “realistic” budget she will stick to it (and if it’s not realistic she will immediately tell you) and she defies the common stereotype that many NYC designers are labeled with. If she gives you a timeline on completion of your project, you can rest assured that’s when it will be done (no need to tag on that extra three month window most do when dealing with contractors). She only deals with workers she trusts and has had ample experience with so she knows what they’re capable of and how quickly they can complete a task. Her focus on quality and detail are what she prides her reputation on and she leaves no stone unturned. What she does leave behind is a detailed binder with everything you need to know about your project (from product selection to warranties to how to clean your tiles, floors, etc).

Overall, you get the full package with PMD. Acting as contractor and designer, Paula not only has the ability to see your vision, but she also knows how to fully execute it within your parameters.” G. Markevitch 2015

“We used Paula’s design-build services to join our one bedroom apartment with the studio next door. This involved breaking through the adjoining wall between the units, a complete kitchen and bathroom renovation, refinishing floors and baseboards to match, and altering a gallery kitchen into a studio work space. We couldn’t be more pleased with the outcome. The workmanship was of the highest quality and the aesthetic/design was just what we were looking for. The super in our co-op indicated that he’d never seen a better team than Paula and her crew!” J. Eisenberg 2015
“Paula McDonald was both the designer and general contractor for the renovation of our apartment. Our co-op apartment is in a 100 year old building and needed extensive work. The kitchen and bathrooms required “gut” renovation and all the plumbing and electrical wiring in the apartment needed upgrading. During the design phase, Paula was sensitive to our wishes and provided valuable ideas and guidance. She always provided us with options and as the process progressed we relied more and more on her input. At the conclusion of the design phase, we had very detailed schedules covering the entire cost of the project. Paula took care of securing all the permits we needed and gaining co-op board approval of our plans. Once construction was started, the work was completed on schedule in three and a half months. We were regularly updated on progress and any issues that arose that might impact the timing or cost were quickly brought a to our attention and addressed in an effective manner. We were very impressed with the quality of the work of all the contractors Paula used on the project. She has very high standards and everything from the millwork and tile work to the painting was impressive. The follow-up on the few items we identified once we moved in was also very impressive. These items were addressed quickly and without objection. The building super stated “I have worked with a lot of general contractors over the years and she is one of the best.” All in all, we couldn’t be more pleased with the result and Paula made the whole process relatively stress free. We would recommend her without reservation.” C. Philip 2015
“After many years of procrastinating, I finally committed to renovating my one bedroom prewar apartment. I chose PMD based on the photos I saw on Houzz as well as positive customer comments. Paula did the kitchen, consolidation of three closets into one in the bedroom, new doors and moldings throughout, many thoughtful, creative touches, i.e. covering the bricks on the front of the fireplace with caesarstone from the kitchen counters, decorative accent wall in the kitchen as well as entryway ceiling … she and her team performed magic! She took a dated, dark, 800 square foot apartment, and transformed it into a bright, open three rooms that maximize all available space. In addition to being extremely creative, a great problem solver, and detail oriented, Paula handled all Managing Agent’s requests efficiently, which resulted in a very smooth, on-time renovation. I couldn’t be more pleased … she exceeded my expectations (and they were pretty high) … !” J. Kass 2015
“Paula did a wonderful transformation of our home, and we are truly glad that we chose her to do our renovation. We hired Paula to gut renovate a 2 bedroom apartment in a 1920’s building that had never been updated. The kitchen and bath were to be entirely new, plumbing and electrical had to be updated, floors refinished, one closet reconfigured and a master closet added. We needed someone who could manage the whole project without our having to oversee every subcontractor, as we were having our first child and knew we would not have the time (or energy) to oversee all of the required elements ourselves. Paula was the absolute right choice for us, as she guided us through the design aspect and actually ran the bulk of the renovation while we were working out of town. As our new apartment was a coop, her knowledge of all the required paperwork/permits/licenses/insurance, etc., was absolutely invaluable, and we know that our super was very pleased with all their interactions. Our new apartment is beautiful and exactly what we’d hoped for. Paula was also amazing about having her people return after our move-in to address any problems that arose after we were living in the space. She is highly organized and meticulous in making sure that every detail turns out as it should. Hiring a design-build firm is absolutely an asset, and we couldn’t be happier with our decision to use Paula McDonald’s company. We highly recommend Paula and her work.” D. Ogilvie 2014
“Paula not only did a great job, she was fun to work with. We redid our kitchen, and floors. We also did built-ins for a study area.

Our project came out on time and on budget. Paula knows the City and how to get things done here. She has a superb team of skilled office staff and craftsman working for her. Paula’s default is quality and attention to detail. She has a refined sense of design. You end up with more than a simple renovation…..you get lasting quality and comfort.

I was very pleased to have Paula do this. I highly recommend her.” M. Musell 2014

“We hired Paula to renovate an upper west side pre-war apartment in Manhattan. I was very impressed with her professionalism, attention to detail and commitment to schedule. Her design ideas were very good and she engaged quality craft people to perform the work. This was an approximate 8 week project and included demolition/renovation of ceilings to uncover the original pre-war architecture, removal and replacement of all old baseboards, painting of all surfaces, entry way wallpaper and special ceiling details, upgrade and enhancement of electrical, design/build of built-in media/bookcase and banquet, striping of old doors/hinges/windows, minor enhancements to existing kitchen remodel. I found Paula to be a very good and timely communicator which was important as a number of the decisions were done long distance as we do not live in New York and this was being done for our daughter. We are very pleased with the results – what a difference!” G. Best 2014
“We hired Paula McDonald to renovate our living and dining room on the eastside of Manhattan. She and her team were amazing. She is the ultimate professional contractor. Her estimate of the time to complete the project was on target. Paula was on top of every aspect of the job and it came out terrific. We can’t thank her enough.” D. Competiello 2014
“Paula and her team completed an extensive renovation of our apartment. This included a new kitchen and two new bathrooms. We had a very tight deadline to meet and she ensured this deadline was met with time to spare. We are thrilled with the result and find it both aesthetically pleasing and of the highest quality workmanship. In addition, Paula’s crew was delightful. They exhibited professionalism and obviously took great pride in their product.” M. Vosburg 2013
“…Working with Paula was an extremely positive experience. Both she and her staff are very professional and, important to me, most responsive every step of the way. She has great pride and integrity. We required a good deal of additional storage space in our master bedroom. After discussing our needs at length, Paula designed two separate floor to ceiling units with various closed shelves and drawers that were “spot on”, one of them being a difficult window surround with a marble sill. Her craftsmen did a spectacular job in carrying out her vision. We love the architectural detail. The workmanship is flawless. The interiors of the units are as beautiful as the exterior. We had a specific wood stain in mind – they matched it exactly. There were several issues regarding the uneven levels of our floor and ceiling. Additionally, our heating/cooling unit under the window required special venting. Paula was both inventive and successful in addressing the situation and providing a more than satisfactory solution. We are most grateful!” K. Kayle 2013
“…Paula is attentive to the client and detail oriented. She manages the project daily to make sure no problems arise and that you stay on track with the deadline. She made our first experience renovating a NYC apartment in Co-Op building an easy one.” K. Maloney 2013
“…We hired Paula McDonald for a difficult project — to supervise and execute the replacement of 20 old windows in our land-marked building. This required ripping out original molding in some rooms and minor architectural changes in the kitchen. Asbestos abatement was necessary and because the demolition was so extreme, we had to repaint and re-paper in most rooms. Paula had to synchronize with the building management because we were away, hire the subcontractors and oversee the work. She was careful and timely in the execution of the job. Also, she was a good listener regarding the redecoration and pleasant to work with. I would heartily recommend her to someone needing a complex renovation. Though expensive, her fees seemed fair given the fine quality of the work.” N. Hirsh 2012
“…Paula is a professional at every level of her business and in every situation. She is not just smart and savvy about her designs, she is committed to the client’s vision from start to finish and can work through every problem and change and unexpected issue. I was pleased with the final product in my apartment and would highly recommend Paula for any project.” M. Murphy 2011
“…Paula couldn’t have been easier to work with. She stayed on top of the many moving parts surrounding our window replacement project and got the job done beautifully, in spite of many obstacles, on time. My husband and I are thrilled with the results.” J. Hand 2011
“…The most professional, effective, timely contractor I have ever worked with. As a designer she has a great artistic taste and combines that with a pragmatic and perfectionist execution. I couldn’t be happier. Her drawings and plans were so meticulous that I could many decisions 2000 miles away. The work stayed on budget and came in ahead of time. I’m delighted that I found her. Her taste is impeccable, her flexibility concerning style is broad and easy to work with, and her ability to produce what she envisions is flawless.” L. T. Robertson 2009
“…The project was finished on time, close to budget, fabulous workmanship on every aspect of project, incredible attention to detail, end result was better than expected – “wow” factor.” Glen J. 2008
“…When comparing Paula’s finished work with other contractors, the quality of materials and attention to detail from Paula and her team appeared to be best-in-class… The documents provided in-writing to define the scope of the project were the most clear and complete that I received, her experience makes this cumbersome process understandable and manageable for the client.”
C. Amato 2011
“…Professional, detail oriented with a high standard of quality. I would hire this contractor again because the job was done very well, on time and within budget.” M. Millane 2009
“…She stays with you, after the project is over. You call if there is an issue, and she is right there either fixing, correcting and or answering any questions you might have.” N. Hernegran 2008

Paula McDonald Design Build & Interiors   •   27 W 20th St, 7th Fl, Suite 706. NY, NY 10011   •   212-633-0594   •   info@pmddllc.com