Houzz Reviews

  • Richard Baxter

    Relationship: Client

    Project Date: December 2016

    Project Price: more than $100,000

    After living in the same pre-war apartment for over 18 years

    I decided to do a complete renovation. I found Paula's ad in Luxe magazine. How lucky was i! Paula took over the project and completely gut renovated the apartment. Electrical, plumbing, adding a washer dryer, dealing with the condo board and buildings department, they even provided the mover! The apartment is fantastic, and all the work was completed on time and within the budget. Exceptional! When people say what torture a renovation is I say mine was a pleasure! Just call Paula!

  • Elizabeth Vittes

    Relationship: Client

    Project Date: January 2016

    Project Price: more than $100,000

    We entrusted Paula McDonald with the totality of our project, the complete renovation of a two bedroom Manhattan apartment, to a degree far greater than most people might. We live on the West Coast and were unable to be on the premises at any time during the process. So that we first saw the "new" apartment only after its completion. The completed apartment, both for its quality and its aesthetics, far exceeded even our own expectations. Paula had understood our vision and had delivered lock, stock and barrel. There was nothing of consequence we would have done differently. She had even dealt with the co-op board and the landmark commission on our behalf; no small issues. Throughout this project, Paula sent us samples and/or photos and otherwise kept us informed of every detail. Working with her was an exemplary experience; we couldn't possibly recommend her more highly.

  • Margaret Fastert

    Relationship: Client

    Project Date: October 2016

    Project Price: more than $100,000

    I found Paula on Houzz. After interviewing and walking through the apartment with her and three other architects and design/build firms, I chose Paula. Throughout the time that we worked with her, I never regretted my choice. From that very first meeting, Paula paid attention to every single detail, every single thing that I mentioned that we wanted or needed. If you want someone to care about your renovation as much as you do, choose Paula and her team.

    We took what was essentially a one bedroom pied-à-terre in a 1989 doorman building and transformed into a three bedroom apartment with an office space, laundry room, and as much storage space as humanly possible. We maximized every square inch of our apartment to turn it into the most functional space for a family of four. Paula understood my vision and our needs. She worked with me before we closed on the apartment to get everything ready to file for permits. We were able to start the work quickly, and she managed to get the huge job started in July and finished in October before our rental lease was up. (Everyone else had told me to expect the work to take until January/February!) She has excellent contacts in the industry and knows who to work with for each portion of the project, while she oversees every detail. She has worked with me after completion of the project to answer any questions that I have and immediately assist with any issues we encounter as we settle into the new space.

    Aesthetically, the space is beautiful. Paula has great taste and listens to you, understands your taste. We could not be happier with how it turned out.

    In summary, if you want superb attention to detail, a job done quickly but with the highest quality, and really beautiful results, you need Paula McDonald Design Build & Interiors.

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    I am writing this update to my review a year after we moved into the apartment... because we still LOVE it. I am grateful every day to live in such a beautiful home, thanks to Paula. Every visitor we have comments on how lovely the space is. Additionally, Paula has been immediately responsive to any minor issues that we have encountered over the past year, either taking care of the issue herself or pointing me in the right direction for high quality service providers. She still continues to care about us and about our home, and that is invaluable. I have heard horror stories about jobs only getting 95% completed and then left as such. Our experience with Paula has been the exact opposite: even when it is no longer really her responsibility, she is still on top of everything. I really cannot say enough good things about working with Paula McDonald Design Build & Interiors - certainly one of the best decisions that we have ever made!

  • Cabinet Maker NYC

    Relationship: Colleague

    Project Date: September 2017

    Project Price: $10,000 - $49,999

    As owner of a Brooklyn-based custom cabinet making company, I have established my long-standing partnership with Paula McDonald Design for the past 6 years.

    On annual basis, we receive multiple new projects from PMD, and on every single one of them, Paula always put her clients' best interest first.

    She is a perfectionist by nature and expects to be supported by a perfectionist team to help her deliver her vision; "good" is never part of her standards, she always strives for excellence.

    She pours all her energy and creativity into every project, she strives to solve all arising challenges and does not rest until the end result is "flawlessly impeccable".

    We are very glad to be Paula's favorite custom millworker shop and we love to work with her and her team.

    For many more years to come ...

  • Patricia Palermo

    Relationship: Colleague

    Project Date: August 2017

    Project Price: more than $100,000

    My client hired Paula McDonald Design to completely 'gut and renovate' the entire property before I was to list the property in the late Fall 2017. When I visited the finished renovation, I was stunned. After selling more than 100 properties in this building, I was very surprised to see the detailed, elegant transformation...and completed in less than three months! Amazing. Yes. I would confidently recommend Paula McDonald Design. Amazing! (The property was quickly snapped up in one-week!)

  • Markevgi

    Relationship: Client

    Project Date: September 2015

    Project Price: more than $100,000

    The idea of fully gutting out an apartment on my own was a scary one. I had a vision of what I ultimately wanted, but needed the right person to get me there within the confines of a budget. I met Paula Mcdonald at a friends housewarming party. Seeing my friends vision firsthand come to life through Paula and listening to how seamless her experience was made my decision an easy one.

    PMD was there every step of the way through my entire process- from visiting the site with me before purchase to ensure my vision could be achieved in this space AND at my price to the very final walk through.

    Paula's unique background merging her artistic abilities with a business degree (Marc Jacobs meets Warren Buffet) shines through in her projects. Her acute attention to detail is unmatchable and her eye for colors, shapes and dimensions kept me from making bad design decisions (saving me a lot of time and money).

    What stood out to me the most about my experience with Paula is that she keeps her word. If you give her a "realistic" budget she will stick to it (and if it's not realistic she will immediately tell you) and she defies the common stereotype that many NYC designers are labeled with. If she gives you a timeline on completion of your project, you can rest assured that's when it will be done (no need to tag on that extra three month window most do when dealing with contractors). She only deals with workers she trusts and has had ample experience with so she knows what they're capable of and how quickly they can complete a task. Her focus on quality and detail are what she prides her reputation on and she leaves no stone unturned. What she does leave behind is a detailed binder with everything you need to know about your project (from product selection to warranties to how to clean your tiles, floors, etc).

    Overall, you get the full package with PMD. Acting as contractor and designer, Paula not only has the ability to see your vision, but she also knows how to fully execute it within your parameters.

Testimonials

  • J. Hand

    Relationship: Client

    Project Date: 2011

    Paula couldn’t have been easier to work with. She stayed on top of the many moving parts surrounding our window replacement project and got the job done beautifully, in spite of many obstacles, on time. My husband and I are thrilled with the results.

  • Glen J

    Relationship: Client

    Project Date: 2008

    The project was finished on time, close to budget, fabulous workmanship on every aspect of project, incredible attention to detail, end result was better than expected – “wow” factor.

  • M. Millane

    Relationship: Client

    Project Date: 2009

    Professional, detail oriented with a high standard of quality. I would hire this contractor again because the job was done very well, on time and within budget.

  • L. T. Robertson

    Relationship: Client

    Project Date: 2009

    The most professional, effective, timely contractor I have ever worked with. As a designer she has a great artistic taste and combines that with a pragmatic and perfectionist execution. I couldn’t be happier. Her drawings and plans were so meticulous that I could many decisions 2000 miles away. The work stayed on budget and came in ahead of time. I’m delighted that I found her. Her taste is impeccable, her flexibility concerning style is broad and easy to work with, and her ability to produce what she envisions is flawless.

  • C. Amato

    Relationship: Client

    Project Date: 2011

    When comparing Paula’s finished work with other contractors, the quality of materials and attention to detail from Paula and her team appeared to be best-in-class… The documents provided in-writing to define the scope of the project were the most clear and complete that I received, her experience makes this cumbersome process understandable and manageable for the client.

  • N. Hernegran

    Relationship: Client

    Project Date: 2008

    She stays with you, after the project is over. You call if there is an issue, and she is right there either fixing, correcting and or answering any questions you might have.